Refund policy

We understand that sometimes items don’t work out.

Please review our return policy before starting a return.

Return Window

  • Items must be postmarked within 14 days of delivery


How to Start a Return

With Redo

Without Redo


Refunds & Store Credit

  • Returns processed within 5–7 business days
  • Choose store credit or a refund to the original form of payment

Store Credit = No Processing Fee Choosing store credit means no 5% processing fee will be deducted.
Refunds: 5% processing fee applies and will be deducted from refunds to help cover non-refundable payment and platform fees we are charged and cannot recoup

Shipping & Fees

  • Original shipping is non-refundable
  • Free shipping orders will have outbound shipping deducted from refunds


Return Conditions

  • Unworn, unwashed, unaltered
  • Original tags attached
  • Free of damage, odors, makeup, or pet hair

Shoes:

  • Must be returned in original shoe box placed inside another shipping box


Final Sale Items

  • Final Sale items
  • Earrings & jewelry
  • Gift cards
  • Returns after 14 days
  • Worn or damaged items


Gallop ’n Glitz reserves the right to deny returns that do not meet these guidelines.


Gallop ’n Glitz reserves the right to deny returns that do not meet these guidelines.